Frequently Asked Questions
We've compiled answers to the most common inquiries we receive, from property amenities and booking processes to local recommendations and pet policies. Our goal is to ensure you have all the information you need for a seamless and enjoyable stay.
We do our best to accommodate early check-ins when possible, but it depends on availability. If you need an early check-in, please reach out in advance, and we’ll let you know if we can make it work.
To maintain a peaceful environment for all guests, we do not allow parties or events unless explicitly permitted. Our cabin is best suited for relaxing getaways and small gatherings of registered guests only.
Yes! We welcome up to 2 well-behaved dogs. There is a pet fee of $125 for one dog or $175 for two. Just let us know at the time of booking so we can make the necessary arrangements.
Before your arrival, you’ll receive detailed check-in instructions, including a personalized access code for self-check-in. We aim to make the process as smooth and convenient as possible.
Our cabin is thoroughly cleaned and sanitized after each stay using safe, non-toxic products. Fresh bedding, quality bath essentials, and a spotless environment are part of our commitment to your comfort.
No, Heaven Sent is exclusively available for guests. We maintain the property specifically to provide a welcoming, well-maintained space for your stay.
From the time of booking to check-out, we’ll be in contact with you and available anytime something is needed. We’ve hand-curated an amazing list of neighborhood recommendations provided prior to check-in so you can maximize your experience. If there's anything else you need, please don’t hesitate to reach out!